Last Updated: August 11, 2026

At Sizy Mart, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, defective, or otherwise eligible product, you may request a return or refund in accordance with this policy.

1. Returns

You may request a return within 14 days of receiving your order, provided the product meets the eligibility requirements below.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging, tags, manuals, and accessories where applicable.
  • The product must not be damaged due to misuse, improper handling, or normal wear and tear.
  • Proof of purchase or your order number must be provided.

Some products may be excluded from returns due to their nature, hygiene requirements, customization, or other applicable restrictions.

2. Damaged, Defective, or Incorrect Products

Please inspect your order when you receive it.

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Missing parts or accessories
  • Different from the product you ordered

please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide your order number, a description of the problem, and clear photographs or videos showing the issue where appropriate.

After reviewing your request, we may offer a replacement, repair, refund, or another appropriate solution.

3. Change of Mind

If you simply change your mind about a purchase, the product must meet our return requirements and be returned within the applicable return period.

Unless the product is faulty, damaged, or incorrectly supplied, return shipping costs may be the responsibility of the customer.

Certain products may not be eligible for change-of-mind returns.

4. Non-Returnable Items

Depending on the nature of the product, certain items may not be eligible for return, including:

  • Personalized or customized products
  • Products that have been used where hygiene or health considerations apply
  • Products that cannot be resold due to their nature
  • Digital products or downloadable items, where applicable
  • Products specifically identified as non-returnable on their product page

If you are unsure whether your product is eligible, please contact us before returning it.

5. How to Request a Return

To request a return, contact us at:

Email: sizymart@gmail.com

Please include:

  • Your full name
  • Order number
  • Product name
  • Reason for the return
  • Photos or videos if the product is damaged or defective

Do not send products back before receiving return instructions from us.

6. Return Shipping

If the return is due to an incorrect, defective, or damaged product supplied by Sizy Mart, we may cover reasonable return shipping costs or provide an appropriate return solution.

For returns due to a change of mind or other customer preference, the customer may be responsible for return shipping costs.

Return shipping arrangements may vary depending on the product and circumstances.

7. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where possible.

Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

Shipping charges may not be refundable where the return is due to a change of mind, unless otherwise required by applicable law.

8. Partial Refunds

In certain circumstances, we may provide a partial refund where:

  • The product has minor damage that does not affect its functionality.
  • The product is missing non-essential packaging.
  • The product has been used or handled beyond what is reasonably necessary to inspect it.

Any applicable deduction will be communicated before the refund is finalized.

9. Exchanges

If you need to exchange an eligible product for another product or variant, please contact us.

Exchanges may depend on product availability. If the requested replacement is unavailable, we may offer a refund or another suitable solution.

10. Late or Missing Refunds

If you have been approved for a refund but have not received it, first check your bank account or payment provider.

If the refund still does not appear after the normal processing period, please contact us at:

sizymart@gmail.com

We will help you investigate the status of the refund.

11. Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing the order.

We will try to cancel the order before it is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the return procedure.

12. Products on Sale

Sale or promotional products may be subject to the same return policy unless otherwise stated on the product page or at checkout.

Any legally required consumer rights remain unaffected.

13. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer-protection laws.

Where applicable law provides you with rights that are more favorable than this policy, those legal rights will apply.

14. Contact Us

If you have any questions about returns or refunds, please contact us:

Sizy Mart
Email: sizymart@gmail.com
Website: https://sizymart.com

Business Address: Valencia, Lahore

We will do our best to resolve return and refund requests fairly and promptly.